Privacy Policy

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Effective Date: 15 October 2025

Optimal Appliances Repair (“we,” “our,” or “us”) values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect your personal and SMS communication data when you interact with us.

When you use our services or communicate with us, we may collect the following information:

• Contact information: Phone number, email address, and name
• Service details: Information related to appliance repair requests, appointments, or service updates
• SMS communication data: Content of messages you send to us and your mobile number

We collect this information only for purposes related to providing our services and improving your experience with Optimal Appliances Repair.

We use the information we collect to:

• Respond to inquiries and provide customer support
• Confirm appointments and send reminders
• Share updates regarding your repair service (e.g., technician arrival, repair completion)
• Communicate any other service-related notifications

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Optimal Appliances Repair implements industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Your personal and SMS data are stored securely and accessed only by authorized personnel.

We do not sell, trade, or rent your information to third parties. We may only disclose your data:

• If required by law
• To protect the rights, property, or safety of Optimal Appliances Repair, its clients, or others
• Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

When you opt in to receive SMS messages from us, we collect your phone number and message content for the purposes of service-related communication. This includes:

• Appointment confirmations and reminders
• Service updates (e.g., technician on the way)
• Repair completion notifications

• Messages are sent only when an appointment is scheduled or during the repair process. You may receive a few messages per appointment.

• You may opt out at any time by replying STOP to any SMS message.
• For assistance, reply HELP or contact us at  admin@optimal-appliance-repair.com

We retain your personal and SMS communication data only as long as necessary to provide our services and comply with legal obligations. Once your data is no longer needed, it is securely deleted or anonymized.

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your information, where legally permissible

To exercise any of these rights, contact us at:
Email:  admin@optimal-appliance-repair.com
Phone: 728-777-2008

Optimal Appliances Repair may update this Privacy Policy from time to time. Updates become effective immediately upon posting to our website. We encourage you to review this page periodically to stay informed of any changes.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email:  admin@optimal-appliance-repair.com
• Phone: 728-777-2008
• Website: https://optimalappliancerepairmiami.com/